Refund &
Return Policy.

At TosGears, we offer warranty services based on manufacturer, supplier, or distributor terms. Please read the following conditions carefully before making a claim.

1. Warranty covers manufacturing defects within the specified period.
2. Warranty is provided by the manufacturer, supplier, or distributor. We act solely as a reseller/vendor, and warranty service is provided according to the manufacturer, supplier, or distributor terms.
3. If your invoice mentions "Warranty Card Issued," ensure you receive it along with your invoice. Without it, our customer support cannot process your claim.
4. The original invoice is required for all warranty claims. Claims without a valid invoice may be declined.

1. Check your product before leaving the store. The warranty starts once the invoice is generated. Any issues afterward will be processed as a normal warranty claim.
2. The manufacturer may reject claims if the product/component:
   • Is broken, burned, or rusted due to environmental conditions.
   • Is submitted in poor condition or not packed in its original protective material.
   • Has a damaged or tampered warranty sticker/serial number.
3. Accidental damage, electrical surges, and software-related issues are not covered.
4. Power adapters, cables, printer cartridges/toners, and additional accessories are not covered under warranty.

1. If the claim is approved, the manufacturer/supplier/distributor will repair or replace the product at their discretion.
2. Processing time for warranty claims may take 3 to 6 weeks.
3. If the product is discontinued, the manufacturer may offer an upgrade for an additional charge. If the customer refuses, a partial refund may be issued.
4. Some products come with Limited Warranty, meaning the first year is free, and additional years require a paid service.

1. International Warranty: Customers must register the product with the manufacturer and handle the claim directly.
2. Used hardware comes with a checking warranty only. Customers must inspect the product before purchase.
3. PC Warranty: Warranty is void if the PC case is opened or components are added/removed without prior approval from our service center.
4. LCDs/LEDs: Warranty does not cover screen defects like dead pixels or dots.

1. We accept warranty claims Monday to Friday, 11:30 AM to 6:30 PM.
2. For further assistance, please contact our support team.

At TosGears, we strive to provide high-quality gaming gear and accessories. Please review our return policy before making a purchase.

We accept returns under the following conditions:

• The item must be returned within 3 days of the purchase date.
• The product must be strictly sealed, unopened, and in its original packaging.
• Opened, used, or damaged products cannot be returned.

The following items are not eligible for return or exchange:

• Opened or unsealed products. Once the packaging is broken, the item is considered sold.
• Backordered items requested on order. These items are final sale and cannot be returned or exchanged.
• Products damaged during shipping must be reported within 24 hours of delivery, along with a clear unboxing or package-opening video showing the condition of the package and the product.

1. Contact our support team within 3 days of purchase.
2. Provide your order number and proof of purchase.
3. If the return is approved, you will receive instructions on how to ship the item back.
4. The customer is responsible for the return shipping cost.

1. Once we receive and inspect the item, we will process a refund using your original payment method.
2. Refunds will be issued only if the item meets our return conditions.
3. Shipping fees are non-refundable.

We reserve the right to cancel, refuse, or limit any order placed through our website, online platforms, or other sales channels at our sole discretion. Orders may be cancelled at any stage of the processing cycle, including after confirmation, without prior notice where reasonably necessary.

Orders may be cancelled in circumstances including, but not limited to, the following:

1. Product Unavailability: If the ordered product becomes unavailable due to stock limitations, supply issues, or inventory discrepancies.
2. Incomplete or Incorrect Information: If the shipping address, contact details, or other order information provided by the customer is incomplete, inaccurate, or cannot be reasonably verified for delivery purposes.
3. Cash on Delivery (COD) Risk: If the customer has a history of rejecting, refusing, or failing to accept previous Cash on Delivery orders placed with our company.
4. Suspicious or High-Risk Orders: If the order is flagged by our internal verification system as suspicious, potentially fraudulent, or high risk.
5. Operational or Pricing Errors: If an order contains incorrect pricing, technical errors, or system malfunctions affecting the order details.

In the event of order cancellation prior to payment or shipment, the customer shall not be entitled to any compensation or damages. If payment has already been received for an order that is subsequently cancelled, the customer will be eligible for a refund in accordance with our Refund Policy.

By placing an order with our company, the customer acknowledges and agrees to these terms and conditions.

These Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan. By placing an order or using our services, you agree that the courts of Karachi, Sindh (including the relevant Consumer Courts) shall have jurisdiction over any dispute arising in connection with our products or services.